Assess your awareness of your knowledge, skills and current competencies.
This is an Inventory that is designed to give you an assessment of your effectiveness. Some items focus on you, some on others with whom you work, and some on your relationship with customers. When completed, the profile will suggest areas in which you may want to consider investing through developmental and/or reinforcement action.
To deliver the “best” – most realistic – results for your consideration, you are encouraged to:
1. Be as honest and frank as you can be,
2. Ask someone who knows you very well to complete the Inventory on you (in addition to your response), then compare the ratings,
3. Redo the Inventory in about six months’ time to see what differences might have developed
Consider each statement carefully. Respond to each one using the following scale:
|10. Very Strongly Agree 9. Strongly Agree 8. Definitely Agree 7. Generally Agree||6. Somewhat Agree 5. No Opinion / Neutral 4. Somewhat Disagree||3. Generally Disagree 2. Definitely Disagree 1. Strongly Disagree 0. Very Strongly Disagree|
At the end of the questionnaire, transfer your scores to the Scoring Grid which follows.
|1. I feel good about the results I’m getting|
|2. I’m anxious to develop my knowledge and skills|
|3. At our organisation, we’re the best at what we do|
|4. I feel good about how we treat customers|
|5. There’s a strong bond between people here|
|6. We generally support one another when needed|
|7. I have a clear sense of my priorities|
|8. My life is in good balance and improving|
|9. I know and agree with our organisation’s goals|
|10. I know full well who our customers are|
|11. We are all part of the winning team|
|12. I’m confident I can contribute even more|
|13. I keep the big picture and the details in sight|
|14. I feel everyone can teach me something|
|15. I know how we’re doing against our Goals / Standards|
|16. It’s obvious we all really care about our customers|
|17. My boss and colleagues are ‘there’ for me|
|18. This is a organisation that knows how to win|
|19. I’m satisfied with the quality of my life|
|20. There’s a lot to be gained from every failure|
|21. I’ve ample opportunities to participate at work|
|22. I feel we’re ‘in touch’ with our customers|
|23. Quality/Service is our common responsibility|
|24. The future of our organisation is looking brighter|
|25. My life goals are written down and up-to-date|
|26. Every day I learn / accomplish something new|
|27. Our organisational Mission / Vision is very worthwhile|
|28. Our customers are always treated with respect|
|29. Any differences between us are seen as a strengths|
|30. I can cope with life’s challenges most of the time|
|31. I’m doing what I want with my life|
|32. I take time out to increase my effectiveness|
|33. My contribution to the organisation is quite evident to all|
|34. We’re all committed to satisfying our customers|
|35. I feel good being a part of this organisational team|
|36. I can count on guidance / support from management|
|37. Planning is important to me, and I do it regularly|
|38. I feel good, but I could feel even better|
|39. My contributions to the team are recognised/appreciated|
|40. Our customers know that they are important to us|
|41. We are aware of, and understand our differences|
|42. The emphasis in our organisation is on Quality/Service|
|43. I feel I’m doing some worthwhile things|
|44. I can really see the progress I’m making day by day|
|45. We operate as a team, sharing the load equally|
|46. We always meet commitments made to our customers|
|47. Everyone on the team gives their best effort|
|48. People here are trustworthy and consistent|
|49. I have some worthwhile challenges in my life|
|50. I feel I’m investing my efforts to good purpose|
|51. I can count on the support of my colleagues|
|52. Customers are the only reason we’re in business|
|53. People around me are sensitive and supportive|
|54. I’m confident that we’ll continue to be even more successful|
|55. My progress is measurable and generally satisfying|
|56. I know where I’m going in life, and I will get there|
|57. I can only be successful if the team succeeds|
|58. We all believe that we are each other’s customer|
|59. It’s a good feeling to be contributing to our success|
|60. No matter how tough the challenge, we can do it !|
|Now transfer your ratings to the grid on the page which follows >>>>>>|
Transfer your answers using the score (column number) in each case
1. 2. 3. 4. 5. 6.
7. 8. 9. 10. 11. 12.
13. 14. 15. 16. 17. 18.
19. 20. 21. 22. 23. 24.
25. 26. 27. 28. 29. 30.
31. 32. 33. 34. 35. 36.
37. 38. 39. 40. 41. 42.
43. 44. 45. 46. 47. 48.
49. 50. 51. 52. 53. 54.
55. 56. 57. 58. 59. 60.
|Personal Focus||Personal Growth||Team Effectiveness||Customer focussed||Relationships||Personal Adaptibility|
|Now, transfer your six scores to the Pie Chart contained in the file named “Results Profile”. First, identify the corresponding section of the Pie Chart. Then, approximate your score-line, that is, where your score would place. Now shade only that section of the Pie Chart from the centre to your score-line. Repeat for the other sections. The ideal profile is an even circle, regardless of the percentile score levels.|